Clinton Institute


Purpose

This course covers skills and knowledge that is generally applicable across a wide range of more specific settings (café, bar, restaurant, hotel, motel, club, pub, casino etc). While this course is suitable for someone who has not worked in a hospitality or management context in the past, some roles which include general service provision in these environments may require additional basic training to meet specific requirements in relation to food handling, alcohol service, cooking operations or gambling, for example, which may require additional training or licenses not included in this course.

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor, and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

The SIT40422 Certificate IV in Hospitality will provide a pathway to work as a supervisor in hospitality organisations. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, events, and gaming.


Learner Characteristics/ Client Cohort


Target groups for Certificate IV in Hospitality, are international students who are:

  • • Seeking a career as a supervisor in Hospitality
  • • Seeking to enter a new industry sector
  • • Seeking a pathway to higher education qualifications

RPL is available to ensure that those with existing skills and knowledge are recognised and the amount of training is adjusted accordingly. Please refer to the Recognition of Prior Learning section later in this document.



Qualification Entry Requirements

There are no entry requirements for this qualification.


Pathway

The SIT40422 Certificate IV in Hospitality will provide a pathway to work in the hospitality industry in small and large organisations, such as cafes & restaurants, nightclubs, pubs & bars, casinos, event venues and accommodation establishments.
Possible job titles include:

  • • bar supervisor or team leader
  • • concierge
  • • food and beverage supervisor or team leader
  • • front office supervisor or team leader
  • • housekeeping supervisor or team leader
  • • gaming supervisor or team leader
  • • duty manager or shift manager

Students who complete this course may also wish to continue their vocational studies by undertaking other specialist Certificate IV qualifications in the Tourism, Travel and Hospitality or other Training Packages, or the Diploma or Advanced Diploma of Hospitality Management or other management or hospitality qualifications.



Entry Requirements


To enrol in this course, international students must provide evidence that they:

  • • Are at least 18 years of age
  • • Have completed at least the equivalent of Year 11
  • • Meet one of the following English proficiency requirements:
  •        * Evidence of a valid IELTS score of 6.0 or other equivalents in English Language tests including Test of English as a Foreign Language (TOEFL iBT), Pearson Test of English (PTE), Doulingo English Test, and Cambridge English (CAE).

           *Successfully complete the pathway with recognized ELICOS providers, as determined by Clinton Institute via exit score of IELTS score of 6.0 equivalents.

           *Student have successfully completed their Year 12 or equivalent in English Language

  • • Have appropriate Language, Literacy and Numeracy (LLN) levels, as determined by Clinton Institute via the LLN test administered prior to enrolment

  •        The LLN test will be conducted by a suitable Trainer and Assessor or the Director of Studies.

           The LLN assessment includes a written test and interview to complete the verbal component of the test. For international students applying from their home country this will be completed during a skype interview. For all students applying within Australia the test will be completed during an interview at the RTO.

           The LLN test assists the RTO to assess whether students’ LLN skills are at a level suited to the course requirements. It also assists our trainers to prepare individual learning plans for each successful applicant where skill weaknesses are identified. The RTO will work with successful applicants to ensure their skills are at the required level by the completion of their training.


For international Students, it is a condition of entry that upon acceptance, students provide evidence of having an Australian Student Visa (subclass 500). Please refer to the government website for information about applying:
https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student-500



Assessment Modes

Written Assessment in the Classroom:

This is where students respond to written questions or case scenarios, preparing written reports, completing projects, self-reflection, and other written assignments, while attending the classroom and being supervised by the Assessor.


Simulated Practical Assessment:

This is where the Assessor observes the learner demonstrate the integrated application of skills and knowledge in a simulated environment which may be in a classroom setting.


Work Placement Log:

This is where students record, and their Work Placement Host verifies, the individual shift attendances at the student’s assigned work placement venue for training in accordance with their Work Placement Agreement. The Work Placement Log is submitted as evidence of attendance at the training venue. No additional time is allocated as practical assessment of the log as it replicates what the student would typically be required to complete as an employee in a real workplace.


Workplace Assessment:

This is where the Assessor conducts an observation of the learner demonstrating the integrated application of skills and knowledge in the workplace, to the required industry standard.



Units of Competency

Cluster name of applicable Unit
Work placement cluster SITHIND008 Work effectively in hospitality service
SITXCCS015 Enhance customer service experiences
SITXCCS016 Develop and manage quality customer service practices
SITXCOM010 Manage conflict
SITXHRM009 Lead and manage people
SITXMGT004 Monitor work operations
Working in industry cluster SITHIND006 Source and use information on the hospitality industry
SITEEVT020 Source and use information on the events industry
Manage workplace cluster SITXHRM007 Coach others in job skills
SITHIND005 Use hygienic practices for hospitality service
Stand-alone units SITXFIN009 Manage finances within a budget
SITXHRM008 Roster staff
SITXWHS007 Implement and monitor work health and safety practices
SITEEVT022 Provide event production support
SITEEVT023 Plan in-house events
SITHKOP014 Plan catering for events or functions
SITHFAB021 Provide responsible service of alcohol
SITXCCS010 Provide visitor information
SITXCRI003 Respond to a customer in crisis
BSBTEC301 Design and produce business documents
BSBTWK501 Lead diversity and inclusion